Order Confirmation: Once an order is placed, you will receive an order confirmation via email. Please ensure your email address is correct at the time of order placement.
Processing Time: Orders are processed within [X] business days. Orders placed after [X:00 PM] on Fridays, on weekends, or on holidays will be processed on the next business day.
Out of Stock Items: If an item you ordered is out of stock, we will notify you via email and provide options for backordering or a full refund.
2. Shipping
Shipping Rates: Shipping charges are calculated at checkout based on the delivery location and shipping method selected.
Shipping Methods:We offer the following shipping options:
[Standard Shipping] (Estimated delivery time: 2-5 business days)
[Expedited Shipping] (Estimated delivery time:1-3 business days)
[Overnight Shipping] (Next-day delivery for orders placed before [11:00 AM])
Shipping Carriers: We ship via Major Carriers to ensure reliable delivery.
International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
3. Delivery Times
Estimated Delivery: Delivery times vary based on location and shipping method. Please refer to the estimated delivery times provided at checkout.
Tracking: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.
Delivery Issues: If you experience any issues with your delivery (e.g., late delivery, missing package), please contact us at info@vionix.biz within 5 days of the expected delivery date.
4. Order Changes and Cancelations
Order Modifications: If you need to change or cancel your order, please contact us immediately at info@vionix.biz . We will do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.
Cancelations:Orders can be canceled within [X] hours of placing the order. After this window, cancelations may not be possible.
If your order has already shipped: Cancelations may not be possible, and you may need to process a return after receiving the item.
5. Returns and Refunds
Return Policy:We want you to be completely satisfied with your purchase. If you are unsatisfied, you may return most new, unopened items within 14 days of delivery for a full refund.
Return Eligibility: Items must be returned in their original condition, with all tags attached and in the original packaging. Items that have been worn, washed, or altered may not be eligible for a refund.
Return Process: To initiate a return, please contact us at info@vionix.biz with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item(s) back.
Refunds: Once we receive your return, we will process the refund to your original payment method within 2 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Shipping Costs: Original shipping charges are non-refundable. If the return is due to our error (e.g., wrong item sent), we will cover the return shipping costs.
6. Exchanges
Exchange Policy: If you would like to exchange an item for a different size, color, or style, please contact us at info@vionix.biz We will guide you through the exchange process, which may require returning the original item and placing a new order.
7. Contact Information
If you have any questions or concerns regarding your order, please contact our customer service team at: